If you are a consumer within the meaning of the (Austrian) Consumer Protection Act (KSchG), its special provisions apply. Under said Act, a consumer is any natural person who places an order which is not part of such person’s commercial, professional or business activities.
In particular, as a consumer you are entitled to withdraw from any contracts entered into with us by way of distance selling (i.e. contracts entered into by email, fax, etc.) within the deadline indicated below without having to state any reasons. The withdrawal period is 14 business days, excluding Saturdays, and starts on the date on which you or a third party you have named as the recipient received the goods.
If you intend to exercise your right of withdrawal, you must inform us about your decision to revoke the contract in an unequivocal statement, e.g. a letter dispatched by post, fax or email. You may use the sample revocation form provided here or inform us about your revocation in any other manner provided that all relevant information is given. Download sample revocation form.
Your right of revocation will be deemed exercised in time if your statement of revocation is dispatched within the unexpired 14-day period.
Our contact details:
Jan Sramek Verlag KG Telephone +43 1 236 85 37-0
Gobergasse 34/4/24 Fax +43 1 236 85 37-9
1130 Vienna Email: email@example.com
In the event of withdrawal, the purchase price of the unwanted goods will be refunded in full as and when the goods are returned. Please understand that we will have to charge you with the expenses incurred for the return unless the items you received were not those that you had ordered.
All goods must be returned in unused and resellable condition within 14 days from the date on which you informed us that you are exercising your right of revocation. We do not accept returns of goods with signs of usage (e.g. “dog-eared”, broken spine, etc.).
We are entitled to withhold the refund until we have received either the returned goods or proof that you have returned the goods.
Due to their topical nature, there is no right of withdrawal for newspapers and periodicals. In the case of disks, CD-ROMs and similar media, the right of withdrawal is excluded once they have been unsealed.
In case of problems regarding data protection or online shopping, you may also contact the competent body for alternative dispute resolution. Their website is available at: https://www.ombudsstelle.at/ (only available in German). We also inform you that we will not join proceedings before such body.
Moreover, we would like to draw your attention to the internet platform for online dispute resolution provided by the EU Commission (“ODR Platform”). The ODR Platform, which is a contact point for out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts, is available at the following address: link to the EU ODR Platform.